Standard Home Delivery
- Your home must be accessible by tractor-trailer*, and someone must be home to accept delivery.
- The truck driver is not required to unload your shipment. Additional fees will apply if the driver unloads your machine.
- On the day of delivery, we recommend you have a couple of sturdy 10-foot planks (2" thick x 10" wide, minimum) plus three helpers to help you remove the machine from the truck.
Please Note:
- Rush delivery is not available on freight shipments. We ship best method, depending on the delivery method you choose and your location.
- After we process your order and it leaves our factory, the freight company will call you to schedule a delivery time. The carrier will usually provide a 3-4 hour delivery window (for example, 8 am to noon).
- If the package arrives damaged, you must note it on the bill of lading. If your machine arrives damaged, call DR customer service at 1-800-376-9637 as soon as possible.
* A driveway is considered accessible to a tractor trailer if it a) has no overhanging trees, b) has no power lines, c) contains no culverts or bridges, and d) will allow the truck to make a full turn-around. If the driveway isn't accessible the delivery will be made at the base of the driveway.
