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Returns / Exchanges

We strive to ensure your total satisfaction with your new DR®. When you receive your order, we recommend you keep the box or pallet your DR® was shipped in as well any packing material.

First Step

Please contact us via Live Chat, email or call us toll-free 1-800-687-6575 for Return Authorization and instructions for all products purchased from DR® Power Equipment.

How to Return Merchandise

Under the conditions of our Home Trial, select DR® Branded Equipment purchased directly from DR® Power Equipment may be returned within 1 year (30 days for commercial use) of its ship date. If you are not fully satisfied, please contact us via Live Chat, email or call us toll-free 1-800-687-6575 for a Return Authorization and repacking instructions. A refund of the product's original price, less the standard shipping charges to and from your delivery address will be issued to you upon receipt of your item(s).

All products outside of our Home Trial program, provided they have not been used, may be returned within 30 days of their ship date.

Please Note: The Home Trial is not transferable and does not cover items that have been modified or damaged by abuse, usage not in accordance with product instructions, improper care, or improper maintenance.

Returning Replacement Parts

If for any reason (with the exceptions of shipping damage and failures in materials or workmanship) a part needs to be returned or exchanged, it must be done within 30 days and the part must be in its original condition. All parts should be returned in original or equivalent packaging. DR® Power Equipment recommends that parts be returned using a traceable service, such as UPS, as no refund will be issued until the part has been received by DR® Power Equipment. Any refund will not include shipping. No COD returns will be accepted. The Home Trial does not apply to parts.

Exchanges

Please contact us via Live Chat, email or call us toll-free 1-800-687-6575 for Return Authorization and instructions. While obtaining a return authorization, tell us which item(s) you wish to order in exchange for the product(s) you are returning. Finally, follow the return packaging instructions on the back of your packing slip and send the item(s) back to DR® Power Equipment. For fastest exchange, call and purchase your new item first. Your account will be credited once your return shipment is received at DR® Power Equipment.

Repacking Instructions

We strive to ensure your total satisfaction with your new DR®. When you receive your order, we recommend you keep the box or pallet your DR® was shipped in as well any packing material.

Return Packaging

All products must be returned in original or equivalent packaging. DR® Power Equipment will not assume responsibility for improperly packaged returns.

Federal Law requires that all machines that utilize gasoline, oil, or other flammable liquids must be drained prior to shipment.

Gas caps and oil plugs must be left off for 24 hours prior to shipping. Please note: liability for this violation of this law resides with the sender of the shipment.

Securely repackage the item(s) (which must be in reasonable condition), fill out the Return Form sent with your order, and send it back to us with the item(s) that you wish to return by the most convenient shipping method. We recommend you send your package back by a trackable service, such as UPS or insured Parcel Post.

Shipping Tips

If package material was not saved, use newspaper to help protect the machine in shipment.

If your DR® arrived on a pallet, the product needs to be on the footprint of the pallet, strapped down with cord or strapping material, and the item must be covered either with cardboard or plastic.

Remove any address labels that has your address, and please affix the label that is found on the lower right hand corner of the return form to your return package.

Returns by Motor Freight

Most DR® Power Equipment machines are shipped via motor freight due to their size and weight. Below are descriptions and pricing for Motor Freight Returns. Please contact our Customer Support department via Live Chat, email or call us toll-free 1-800-687-6575 to begin the Return Shipment process.

Depot Delivery

We ship to and pick up shipments from hundreds of trucking depots across the United States. This is the most cost effective method.

Business Delivery

Choose a business in your area to have your machine picked up. Typical businesses used by our customers include feed stores, lumber yards, building supply centers, etc.

Home Delivery

Your home and driveway must be accessible to a tractor-trailer, and someone must be home to supervise the pick-up. Please note, the driver is not required to load your machine. you should plan on having a couple of sturdy 10-foot planks (2" thick x 10" wide, minimum) and at least one or two helpers to help load the machine to the truck.

Enhanced Home Delivery

Our most comprehensive option. Your machine will be loaded on to the truck by the driver. Someone must be at home to supervise the pick-up, and your home and driveway must be accessible to a tractor-trailer.

Product Depot Delivery Business or Home Delivery Enhanced Home Delivery
42" Lawn Attachment (for field and brush mower)* $99.99 $198.99 $248.99
Snow Thrower Attachment (for field and brush mower)
Chipper Attachment (for field and brush mower)
DR® Power Grader (PRO models) $149.99 $248.99 $298.99
DR® Horizontal/Vertical Log Splitter
DR® Chipper Shredder (11.5, 14.5, 16.5 & 21.0 Models)
DR® 3-Point Hitch Trimmer Mower
Clamp-On Grader/Snow Blade (60" & 72")
DR® CRT & DRT Roto-Tiller 
DR® PRO MAX-3800 Pressure Washer
DR® PRO-5000D & PRO XL-17500P Generators 
DR® PTO Brush Mower
DR® PTO Finish Mower
DR® Quick Hitch
DR® Post Hole Digger
DR® 72 inch Rear Grader Blade
DR® 60 inch Box Blade
DR® 72 inch Landscape Rake
DR® ATV Cultipacker
DR® ATV Cultivator
DR® ATV Disc Harrow
DR® ATV Landscape Rake
DR® Stump Grinder $189.99 $288.99 $338.99
DR® Lawn Aerator
DR® Leaf and Lawn Vacuum
DR® Versa-Trailer™ $199.99 $298.99 $348.99
DR® Powerwagon
DR® Chippers
DR® Field and Brush Mower
DR® Tow-Behind Roto-Tiller
DR® Chipper Shredder (Pro-XL & Three-Point Hitch Models)
DR® RapidFire™ Log Splitter
DR® Snow Blowers
DR® DR PTO Tractor Rototiller
DR® Towable Backhoe $499.99 N/A N/A
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