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Customer Support

Ordering Options

Online Orders: You may place an order online using our secure checkout. If you need help during the checkout process, please call us toll free at 1-800-687-6575 or email us to speak with one of our representatives during our business hours.

Phone Orders: To order by phone, please call us TOLL-FREE at 1-800-687-6575.

Mail Orders: If you would like to pay by check or money order, please call to place your order. Mail check to: DR Power Equipment | 800 Hinesburg Road | South Burlington, VT 05403. Note that your order will not ship until your payment is received.

International Orders: After placing your International Order online, we will contact you via e-mail with the shipping and handling charges. Should you have questions about making an International Order, please call 1-802-870-1437, or see our separate International Sales & Distributors page. (Payment for International orders must be in U.S. dollars, drawn from a U.S. bank.)

Puerto Rican Orders: Additional shipping charges will be applied to shipments bound for Puerto Rico. Once you place your order online, we will contact you with a shipping quote. You may contact us by email or telephone at 1-800-687-6575.

Credit Card Payments

Please Note: Credit card payments will appear on your statement charged to Generac Power Systems. (DR Power Equipment is a subsidiary of Generac Power Systems, Inc.).

Checking Order Status

Online: After you place an online order, you will receive an email containing your order confirmation number and order total. If you have created an account on our website, you may sign in and check your order status under the "Order History" link.

By Phone: Call us TOLL-FREE at 1-800-687-6575 (U.S. and Canada) to check the status of your order. Please have your order confirmation number ready when you call. For international orders, call 1-802-870-1437.

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