Customer Support
Shipping Overview
We offer FREE HOME DELIVERY on all items that ship by Motor Freight. For items subject to Standard Shipping, if the total of such items is over $100, FREE HOME DELIVERY will apply. Free Shipping offers apply to the 48 contiguous United States only.
We offer different types of shipping on our products:
Motor Freight Shipping: Items weighing 150 pounds or more (over the limit for UPS) will be delivered by Motor Freight. We offer several tiers of Motor Freight Shipping service and applicable charges vary by product and by tier of service. Use the shipping link on the product detail page to review your Motor Freight Shipping options.
For a limited time, any item that ships by motor freight (except all ZT5E Mowers), is eligible for FREE Home Delivery with FREE Liftgate Service. To take advantage of this offer, simply choose the Home Delivery With Liftgate Service option at checkout.
(Note: in the event of a return, customer bears responsibility for normal charges of the chosen shipment method to and from the original delivery address.)
Standard Shipping: Items under 150 lbs, that are not irregular in shape or size, will be delivered by UPS or USPS. See the chart in the Standard Shipping section below.
Miscellaneous: Certain items may be subject to additional charges related to size, weight, or hazardous material restrictions. Shipping and handling charges are subject to change without notice.
Delivery Time: Delivery Time: The shipping estimates displayed on product pages (example: “Ships in 1 to 3 Business Days”) indicate when we expect the product to ship from our factory, not when you will receive it. Transit time will vary depending on the product, the shipment method, and your location. If we are unable, for any reason, to ship in the estimated timeframe, we will contact you by email. Once the product ships, you will receive a shipping confirmation email that will allow you to track your shipment.
Rush Delivery: Expedited delivery is available for selected items. Please see the Standard shipping chart for shipping details and charges. Rush delivery is not available for items shipped via motor freight, which includes most DR® Power Equipment. Most expedited shipments arrive within 2 business days of when they ship from our warehouse (not from the date item is ordered).
Changes to Delivery After Shipment: Any request to change the delivery address or type of delivery service that is made after your product ships will be subject to a re-consignment fee. If you request a re-consignment, we will obtain a quote from the carrier and get your approval before finalizing the re-consignment and charging you for it.
Returns: If a product is returned, customer is responsible for normal shipping charges from their delivery address. Please visit our Returns page for more information.
Motor Freight Shipping
Most DR® Power Equipment machines are shipped via motor freight due to their size and weight. We offer four delivery tiers for items shipped via motor freight. See the shipping charges listed in the shipping tab of each product’s description page. If ordering online, you will be prompted to choose your prefered delivery option during checkout. Note that rush delivery is not available for items shipped via motor freight.
Motor Freight Shipping Charges navigatedown
Standard Shipping
Most standard-sized items ship by UPS or USPS and take 3-12 business days to arrive. Total the cost of ALL items in your order subject to Standard Shipping (exclude items over 150 lbs which ship by Motor Freight), then use the chart below to figure shipping. The charges will be automatically calculated when you place your order online.