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Customer Support

Shipping Overview

We offer FREE SHIPPING on most DR Power Equipment, either to your home (if under 150 lbs) or to a shipping depot near you (if the shipment weighs more than 150 lbs). Shipping for all other items—including parts, accessories, attachments, and various smaller products—is shipped at the rates shown in the shipping charts below.

We offer different types of shipping on our products:

Standard Shipping: Items under 150 lbs, that are not irregular in shape or size, will be delivered by UPS or USPS. See the chart in the Standard Shipping section below.

Motor Freight Shipping: Items weighing 150 pounds or more (over the limit for UPS) will be delivered by Motor Freight. We offer several tiers of Motor Freight Shipping service and applicable charges vary by product and by tier of service. Use the shipping link on the product detail page to review your Motor Freight Shipping options.

DR Shipping

Delivery Time: Delivery Time: The shipping estimates displayed on product pages (example: “Ships in 1 to 3 Business Days”) indicate when we expect the product to ship from our Wisconsin factory, not when you will receive it. Transit time will vary depending on the product, the shipment method, and your location. If we are unable, for any reason, to ship in the estimated timeframe, we will contact you by email. Once the product ships, you will receive a shipping confirmation email that will allow you to track your shipment.

Rush Delivery: Expedited delivery is available for selected items. Please see the Standard shipping chart for shipping details and charges. Rush delivery is not available for items shipped via motor freight, which includes most DR® Power Equipment. Most expedited shipments arrive within 2 business days of when they ship from our warehouse (not from the date item is ordered). Items that do not leave our warehouse the same day they are ordered are noted in the checkout process.

Changes to Delivery After Shipment: Any request to change the delivery address or type of delivery service that is made after your product ships will be subject to a re-consignment fee. If you request a re-consignment, we will obtain a quote from the carrier and get your approval before we finalize the re-consignment.

Returns: If a product is returned, customer is responsible for normal shipping charges to and from their delivery address. Please visit our Returns page for more information (Support/Shopping Resources/Returns).

Motor Freight Shipping

Most DR® Power Equipment machines are shipped via motor freight due to their size and weight. We offer four delivery tiers for items shipped via motor freight. See the shipping charges listed in the shipping tab of each product’s description page. If ordering online, you will be prompted to choose your prefered delivery option during checkout. Note that rush delivery is not available for items shipped via motor freight.

Trucking Depot Delivery

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Home Delivery

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Business Delivery

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Liftgate Service (Home or Business)

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Standard Shipping

Most standard-sized items ship by UPS or USPS and generally take 3-12 business days to arrive. Total your charges for standard-sized items, then use the chart below to figure shipping. The charges will be automatically calculated when you place your order online.