Shipping Overview

We work hard to get your order to you as quickly and efficiently as possible! Orders for in-stock items are shipped within one to two business days. Smaller items will be charged according to our Standard Shipping chart (below). Larger items will be charged according to either the Oversized Shipping chart (below) or the Motor Freight charges listed on each product's description page in the Shipping area. Most DR^® Power Equipment machines ship via motor freight.

If your order contains both standard and oversized items, standard shipping charges will apply only to the standard sized items you order, and oversized shipping charges will apply only to the oversized items you order. Delivery estimates are for the contiguous 48 United States. Please contact us for rates to all other areas.

Rush Delivery

Expedited delivery is available for select items. Please see the Standard and Oversized shipping charts for shipping details and charges. Rush delivery is not available for items shipped via motor freight, which includes most DR^® Power Equipment machines. Most expedited shipments arrive within 2 business days of when they ship from our warehouse (not from the date item is ordered). Items that do not leave our warehouse the same day they are ordered are noted in the checkout process.

Standard Shipping

Most standard-sized items ship by UPS or USPS and generally take 3 - 12 business days to arrive. Total your charges for standard-sized items, then use the chart below to figure shipping. The charges will be automatically calculated when you place your order.

Oversized Shipping

Certain oversized items are shipped via UPS, and their charges are listed below.

Motor Freight Shipping

Most DR^® Power Equipment machines are shipped via motor freight due to their size and weight. We offer four delivery methods for items shipped via motor freight. See the shipping charges listed in the shipping tab of each product's description page. If ordering online, you will be prompted to choose your prefered delivery option during checkout. Note that rush delivery is not available for items shipped via motor freight.

Depot Delivery

We ship to hundreds of trucking depots across the U.S. When we receive your order, we will determine the trucking depot closest to you. Most will load your machine into your vehicle (you'll need to have a pickup truck or trailer).

Business Delivery

Choose a business in your area to have your machine delivered to. The business you select must have a loading and off-loading facility and must accept delivery during normal business hours (without advance notification). Typical businesses used by our customers include feed stores, lumber yards, building supply centers, etc.

Home Delivery

Your home and driveway must be accessible to a tractor-trailer, and someone must be home to accept delivery. Because the driver is not required to unload your machine, you should plan on having a couple of sturdy 10-foot planks (2" thick x 10" wide, minimum) and at least one or two helpers to help remove the machine from the truck.

Enhanced Home Delivery

Our most comprehensive option. Your machine will be removed from the truck by the driver and placed on the ground. Someone must be available to accept delivery, and your home and driveway must be accessible to a tractor-trailer.

Repackaging Returns & Exchanges

We strive to ensure your total satisfaction with your DR^® purchase. When you receive your order, we recommend you keep the box or pallet your DR^® was shipped in as well any packing material.

How to Return Merchandise

Under the conditions of our Hands-On Trial, select DR^® equipment purchased directly from DR^® Power Equipment may be returned within six months (30 days for commercial use) of its ship date. If you are not fully satisfied, simply send it back for an exchange or a full refund of the product's purchase price, less the standard shipping charges to and from your delivery address. Please give us a call or visit our website for full details of our Hands-On Trial. All other products, provided they have not been used, may be returned within 30 days of their ship date.

To return or exchange an item, please follow the instructions on the back of the packing slip. For special assistance with DR^® Power Equipment products and large items, contact our Customer Support department. All products require a Return Authorization form, which can be issued via Live Chat, e-mail or phone.

Replacement Parts

If for any reason (with the exceptions of shipping damage and failures in materials or workmanship) a part needs to be returned or exchanged, it must be done within 30 days and the part must be in its original condition. All parts should be returned in original or equivalent packaging. DR^® Power Equipment recommends that parts be returned using a traceable service, such as UPS, as no refund will be issued until the part has been received by DR^® Power Equipment. Any refund will not include shipping. No COD (cash on delivery) returns will be accepted. The Hands-On Trial does not apply to parts.

Return Packaging

All products must be returned in original or equivalent packaging. DR^® Power Equipment will not assume responsibility for improperly packaged returns. Federal Law requires that all machines that utilize gasoline, oil, or other flammable liquids must be drained prior to shipment. Gas caps and oil plugs must be left off for 24 hours prior to shipping. Note that liability for violation of this law resides with the sender of the shipment.

Returned items must be in reasonable condition. Securely repackage the item(s), fill out the Return Form sent with your order, and send it back to us with the item(s) that you wish to return by the most convenient shipping method. We recommend you send your package back by a trackable service, such as UPS or insured Parcel Post.

Shipping Tips

• If package material was not saved, use newspaper to help protect the machine in shipment.
• If your DR^® arrived on a pallet, the product needs to be on the footprint of the pallet, strapped down with cord or strapping material, and the item must be covered either with cardboard or plastic.
• Remove any address labels that include your address, and please affix the label that is found on the lower right hand corner of the return form to your return package.

Exchanges

Follow the return packaging instructions on the back of your packing slip. When obtaining a return authorization, tell us which item(s) you wish to order in exchange for the product(s) you are returning.

For the fastest exchange, call and purchase your new item. Your account will be credited once your return shipment is received at DR^® Power Equipment.