Customer Support

Warranty Information

The following DR Products have a 2-year warranty in residential use:

  • DR Chippers
  • DR Chipper Shredders
  • DR Field and Brush Mowers
  • DR Powerwagons
  • DR Power Graders
  • DR Lawn Aerator
  • DR Leaf and Lawn Vacuums
  • DR Log Splitters:
    • DR 5-Ton Electric Log Splitter
    • DR RapidFire™ Log Splitters
    • DR Dual-Action Log Splitters
    • DR Horizontal/Vertical Log Splitters
  • DR Redi-Plow
  • DR Roto-Hog™ Power Tillers and Mini-Tillers
  • DR 22" Self-Propelled Mower
  • DR Stump Grinders
  • DR Tree Chopper
  • DR Trimmer Mowers
  • DR Versa-Trailer™
  • DR Versa-Pro™ Z-Mowers

The Neuton® Mower also has a 2-year warranty.

Unless otherwise stated in the materials that arrive with your product, all other products we offer are protected against defects in materials and workmanship, under ordinary and normal use, for a period of one year (90 days for commercial use) from its shipping date. Under the terms of the Warranty, DR Power Equipment may opt to repair, replace, or issue a refund for products that are defective or have sustained damage in shipping. Replacement of products or parts subject to normal wear and tear is the responsibility of the customer. If DR Power Equipment chooses to accept a return under Warranty, you may return the defective or damaged product only after you call and receive a Return Authorization from DR Power Equipment. You will also receive a refund for your original shipping charges.

Extended Warranties

DR machines listed above come with DR's standard 2-year warranty, but you can enjoy even more protection with an extended warranty! Extend your coverage to a total of as many as 5 years with a 1-year, 2-year, or 3-year extended warranty. See pricing on each product's description page.